Etsy Payments Policy

Your rights and obligations as an Unekha seller

Unekha Payments allows buyers and sellers to use various forms of payments and other services. Unekha Payments users can pay with and accept payment by credit card, debit card, some bank transfer services, PayPal (where available), Google Pay, and some country-specific instalment payment methods – all in their domestic Unekha Payments currencies. This policy explains all of your rights and obligations when using Unekha Payments.

This policy is a part of our Terms of Use. By using Unekha Payments, you’re agreeing to this policy and our Terms of Use.

  1. Accepting These Terms
  2. Overview
  3. Third-Party Services
  4. Unekha’s Rights and Responsibilities
  5. Seller Rights and Responsibilities
  6. Appointment of Unekha as Limited Payment Collection Agent for Sellers
  7. Deposits
  8. Recoupment
  9. Termination
  10. Accepting These Terms

The UnekhaPayments Policy (or the “Policy”) sets out your rights and responsibilities when you use Unekha Payments on Unekha’s services (we’ll refer to unekha.com and other services as our “Services”), so please read it carefully. By using Unekha Payments, you’re agreeing to the Policy.

The Policy is a legally binding contract between you and Unekha. 

  1. Overview

Unekha Payments allows sellers to (a) accept payment by authorised credit and debit card transactions, some bank transfers services, PayPal (where available), transactions using Google Pay, (b) have those funds credited to a seller’s payment account with Unekha, and (c) have those funds deposited into a seller’s designated bank account. Unekha reserves the right to add or remove payment methods accepted by Unekha Payments in its sole discretion, with notice where required by applicable law.

Sellers may only use Unekha Payments for the sale of items listed on Unekha’s Services, and agree to dispatch sold items once a payment transaction is complete and reflected in their payment account. Unekha reserves the right to terminate a seller’s access to Unekha Payments if the seller uses Unekha Payments in any other manner.

Buyers may authorise a payment with any major credit or debit card accepted by Unekha, by certain bank transfer services, through PayPal (where available), Apple Pay, Google Pay, or through Klarna (where available). 

Buyers and Sellers benefit from Unekha having visibility into payments made on Unekha via Unekha Payments, because it can make the Services easy to use and enables Unekha to more effectively provide support to sellers or buyers where relevant. It also can help reduce fraud and other types of misuse of the Unekha platform.

  1. Third-Party Services

Unekha has engaged third-party service providers to perform many of the services related to payment processing, including card processing, disbursements, currency exchange, identity verification, fraud analysis, and regulatory compliance.

The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Unekha reserves the right to contact you directly and to seek payment.

Unekha may share your personal or transactional information with those third-party service providers for purposes related to payments processing.

By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents.

If Unekha receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include cancelling a transaction, disabling listings from your shop, suspending or terminating your selling privileges, or removing certain payment methods.

PayPal

Unekha supports two versions of PayPal: integrated PayPal and standalone PayPal.

Integrated PayPal. In countries where PayPal is available and can be integrated with Unekha Payments, Integrated PayPal allows sellers to receive funds from PayPal purchases directly into their Unekha payment account, without the need to manage a separate PayPal account. This means that if a buyer pays with PayPal, the funds from the order will be credited to a seller’s payment account along with the rest of the orders. The standard Unekha Payments Payment Processing Fee (described below) applies to orders that go through integrated PayPal; there is no additional PayPal fee.

Standalone PayPal. Standalone PayPal exists only for sellers in countries that are not yet eligible for Unekha Payments and/or, in Unekha discretion, in some markets where it’s not an Unekha requirement to use Unekha Payments. Standalone PayPal will not be available to new sellers who join Unekha if Unekha Payments is available in that seller’s country. If this is the case, the seller will be required to register on Unekha Payments as part of their onboarding to Unekha. For sellers accepting standalone PayPal, you will receive funds from PayPal purchases directly into your PayPal account. Sellers who accept standalone PayPal will continue to pay PayPal fees. Orders paid through standalone PayPal are not covered by Unekha’s Seller Protection Program. Unekha reserves the right to allow certain sellers in countries that are eligible for Unekha Payments to also use Standalone PayPal for a limited time. Please note, during this transition period, it may be necessary for Unekha to process some PayPal transactions through integrated PayPal. If a buyer purchases items from multiple shops in a single transaction and chooses PayPal as the payment method, Unekha may have to process the transaction through integrated PayPal.

  1. Unekha’s Rights and Responsibilities

Unekha Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Unekha’s Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

Unekha may refuse service of Unekha Payments to anyone, for any reason, at any time.

Unekha reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of Unekha’s Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using Unekha Payments (e.g., where the buyer used a stolen or unauthorised credit card), Unekha may provide limited payment protection to the seller, in the interest of fairness. 

Unekha maintains records associated with transactions on Unekha Payments and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive delivery information and limited buyer account information necessary to complete the order. Unekha’s Privacy Policy further explains how Unekha handles user information.

Unekha will send you any relevant notices regarding your use of Unekha Payments in accordance with our Electronic Communications Policy.

  1. Seller Rights and Responsibilities

A. Use of Unekha Payments.

Using Unekha Payments will result in your shop accepting payment through authorised credit and debit card transactions, some bank transfer services, PayPal, Apple Pay, and Google Pay. For you to sign up for Unekha Payments and receive payment for transactions made through Unekha Payments, you must provide all required information and complete all required steps, including in some markets, verifying your bank account, for compliance purposes. Without this information, Unekha can’t pay you! You can find instructions about how to upload your bank account information here. If you live in a country in which Unekha Payments is available and you do not provide Unekha with this information, Unekha may refuse you access to the Services until you do so.

B. Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use any name they are not legally authorised to use. Sellers authorise us, and authorised agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. Unekha verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.

Payment accounts are only available to individuals who are eligible to be sellers on Unekha Services and who have a valid credit or debit card on file with Unekha, unless they are exempt from this requirement. 

C. Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Unekha, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to Unekha Support Team, Unekha reserves the right to issue a refund to a buyer and recoup such funds from the seller if a transaction is found to be in violation of Unekha’s policies.

In the event that a buyer submits a chargeback, Unekha will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Unekha reserves the right to recoup funds associated with buyer charge-backs from the seller.

D. Communications. We will inform sellers of each transaction, or of other information pertaining to Unekha Payments, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email or through Unekha’s Notification tool.

E. Refunds. Refunds or adjustments paid by Unekha to buyers for payments made through Unekha Payments may be initiated using the refund functionality in the seller’s payment account for a period of 180 days after the purchase was made. The Unekha Payments Platform does not have refund functionality after 180 days from the original purchase date. Any such funds paid by Unekha to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s card on file or added to the seller’s payment account. Refunds issued by Unekha will be in the original form of payment, and if such payment is not available, an Unekha credit will be issued.

Unekha reserves the right to refund buyers and recoup such refunded amounts from the seller where the seller has been refused service by Unekha in accordance with Unekha’s Terms of Use and/or, in circumstances where the seller has unfulfilled or overdue orders.

Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.

 

G. Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on Unekha. These fees are not charged by Unekha and are at the discretion of your bank. Please contact your bank for further details.

  1. Appointment of Unekha as Limited Collection Agent for Sellers

Each seller appoints Unekha as its agent for the limited purpose of receiving, holding and settling payments to seller. Unekha will settle payments that are actually received by Unekha to each seller, less any amounts owed to Unekha and subject to these Terms. Each seller agrees that a buyer payment received by Unekha, on behalf of seller, satisfies the buyer’s obligations to make payment to seller, regardless of whether Unekha actually settles such payment to seller. If Unekha does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against Unekha and not the buyer.

  1. Deposits

A. Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete at the later of once the payment is approved by Unekha or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.

Funds displayed in a seller’s payment account balance are eligible for deposit (the “Available Funds”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank.  

B. Scheduled Deposits. Unekha will instruct our payments partners to initiate a deposit of a seller’s Available Funds into the seller’s bank account on a daily, weekly, fortnightly or monthly basis. Sellers can select the frequency of disbursements from their payment account in their account settings. When a seller selects daily disbursements, disbursements will be made on each day that the seller’s payment account has a balance equal to or greater than the minimum daily disbursement thresholds listed below. When a seller selects weekly, biweekly, or monthly disbursements, disbursements will be made on every applicable Monday. In this policy we’ll refer to the date of disbursement as the “Payment Date”. Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date Unekha initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.

The Payment Date will fall on the next business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. If a seller elects to change the frequency of disbursements, the following deposit will be initiated on the next business day if the seller selects daily disbursements, or on the next applicable Monday if the seller selects weekly, fortnightly, or monthly disbursements. When a seller either initially provides or later changes their bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next applicable Payment Date after a period of five (5) calendar days from the date of the requested change.

C. Holds and Delays. In some cases, deposits to a seller’s bank accounts could be temporarily delayed by an issue at Unekha, Unekha’s third-party service providers, or a seller’s bank. We’ll do our best to communicate with any affected seller as soon as we can.

If we believe that a seller’s actions may result in buyer disputes, chargebacks or other claims, then we may, in our sole discretion, put a hold, deposit delay, reserve on the seller’s payment account balance.

A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date, or (b) completion of any investigation regarding the seller’s actions.

Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.

A reserve is defined as a fixed percentage of a seller’s payment account balance (i) delayed prior to being included as part of a seller’s Available Funds for a period of up to 180 days or (ii) deducted from a seller’s payment account as a reserve for a period of up to 90 days.

If Unekha places a hold, deposit delay or reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.

We always work hard to avoid and minimise any delays. However, please note that Unekha is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.

D. Escheatment. If Unekha cannot settle funds into a seller’s bank account, or the seller is refused service by Unekha under Unekha’s Terms of Use, the funds will remain with Unekha and the balance remains available in the seller’s payment account. It is the seller’s sole responsibility to update their bank account information to receive the funds, if applicable. If a seller fails to update the information to claim the funds within a certain period of time, or Unekha cannot release funds to the seller for compliance reasons, Unekha will escheat the funds to the relevant government authority as required in order to comply with applicable escheatment laws.

  1. Recoupment

A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5, Seller Rights and Responsibilities, that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer’s credit card issuer or reversal of payment for the amount of a buyer’s purchase from a seller, or (d) a seller does not act in accordance with Unekha’s policies.

B. We may obtain reimbursement of any amounts owed by a seller to Unekha by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s card on file, charging the seller’s payment account, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorise us to use any or all of the foregoing methods to seek reimbursement. Unekha may suspend your selling privileges at any time pending payment of your outstanding balance.

 

  1. Termination

Sellers may terminate this contract and their acceptance of Unekha Payments at any time by adjusting the Settings in their account with Unekha. Unekha may also terminate or suspend a seller’s use of Unekha Payments at any time.

Upon termination, any non-disputed Available Funds will be deposited into a seller’s bank account. Unekha reserves the right, upon termination of access to Unekha Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller’s payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to Buyers, or seek reimbursement from the seller via any of the means authorised in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.