Support

The Support Ticket System allows the customer to post their queries at one go. They simply have to choose the query category, the product they have queries about, and the urgency and write down the query in detail. They will be issued a ticket and will be notified when a reply is posted. They can change the query priority and status in your account, and add replies if required. The process, as is evident, becomes much easier and faster.

View Your Support Tickets

 

Vendors will see support tickets only for their products. Support tickets can be filtered by:

  • Priority
  • Status
  • Date
  • Product

Support Tickets Notifications

 

It’s very easy to manage support tickets from the dashboard for vendors. Also has the option to change ticket priority and status. There has a notification for each and every activity for – Vendor and Customer. You will have both Email and Desktop Notifications.